Refund Policy
Last updated: August 2026
PrintCare On-Site stands behind the quality of our work. This Refund Policy outlines the circumstances under which refunds or service credits may be issued. All refunds are processed in US dollars (USD) and subject to the terms below.
No Fix, No Fee Guarantee
If our technician is unable to diagnose or resolve the reported fault during the scheduled service visit, you will not be charged a labor fee for that visit. This guarantee applies to standard ad-hoc service calls only. It does not apply in cases where: (a) the fault cannot be reproduced during the visit; (b) the customer declines a recommended repair or part replacement; (c) the fault is outside the agreed scope of the service call; or (d) the issue is caused by third-party software, network configuration, or factors outside our control.
Cancellation Policy
Service appointments canceled with less than four (4) hours' notice may be subject to a cancellation fee equal to the standard diagnostic call-out charge. Appointments canceled with four (4) or more hours' notice will not incur a cancellation fee. Customers with active service contracts should refer to their individual agreement for applicable cancellation terms and notice requirements.
Parts and Components
Parts, components, and consumables supplied and installed by our technicians are non-refundable once installed, except in cases where the part is found to be defective. Defective parts will be replaced at no additional charge within the applicable warranty period. Unused parts that were ordered specifically for your repair and not installed may be subject to a restocking fee of up to 15%.
Service Contracts
Prepaid annual or multi-year service contracts may be canceled with thirty (30) days' written notice. Upon cancellation, a pro-rated refund will be issued for any unused full calendar months remaining on the contract term, less the value of services already rendered and any applicable early termination fee as specified in your contract. Refunds will be issued to the original payment method within 10 business days.
Chargebacks and Disputes
We encourage customers to contact us directly to resolve billing concerns before initiating a chargeback with their bank or credit card issuer. Unauthorized chargebacks may result in suspension of service and recovery of associated fees. We comply with all applicable US consumer protection laws, including the Fair Credit Billing Act (FCBA), and will respond promptly to any formal dispute.
How to Request a Refund
To request a refund or report a billing concern, please contact our customer service team by email or phone within fourteen (14) calendar days of the service visit or invoice date. Include your name, service address, invoice number, and a description of the issue. We aim to resolve all refund requests within ten (10) business days of receipt.